M2 procures, pre deliver inspects, transports and installs all of its devices and solutions through a structured approach. Making sure we deliver 'first time, at the right time', our experienced teams in PDI, delivery and installation are expert at timed delivery anywhere in the UK co-ordinating with customers be it 9am, 5pm, night installations or weekend installations. The M2 team is there to deliver around the country.

M2 recognises with new product deployment the maximum benefits will only be realised through complete end user understanding and training of the functions and opportunities the devices and solutions provide. That is why whether you have one employee or one thousand M2 delivers a comprehensive training programme through its experienced training team.

M2 operates a nationwide logistics network in parts and consumables ensuring customers, engineers and devices are all working effectively with minimum disruption. Whether this is courier service, overnight despatch or normal delivery we guarantee your device will be operable.

M2's experienced multi vendor supporting engineer force is industry leading. With an average 8 years technical experience over our nationwide network of engineers from Aberdeen to Exeter you can guarantee a friendly personable engineer will be onsite within the committed time to ensure your issues are resolved giving you piece of mind.

Response time commitments can range from 2 hours for high critical environments to 4 hours through to 8 hours, it all depends on your need.

M2's call centre operating 7am to 7pm is typically the first line of support for end users. No matter what the issue, query or assistance required we will manage your call, take responsibility and ensure resolution is despatched in a timely manner.

M2 deploys all products with remote access capability to ensure we can support, monitor and resolve matters. This enables phone based engineers to resolve many customer issues without the need to despatch resolving issues within 30 minutes.

Our remote software allows M2 to record meter readings securing accurate billing to customers and avoiding wasted time for customers on advising us of readings.

It also allows M2 to monitor volumes and activity allowing proactive advice on fleet utilisation and proactive issue management within the fleet. This ensures the fleet is always at its maximum efficiency.

M2 recognises in this world of technology, fast ever changing demands there is a risk to losing that personal touch.

• That is why we minimise call routing and ensure a person answers your phone
• That is why all our colleagues are recruited and trained to put the customer first
• That is why we have a 'can do' attitude in doing everything we can to serve our customers
• That is why we have a vision that wants our customers to 'like' working with M2
• That is why we don't lose sight of the personal touch, real people doing a real job, delivering real customer service